❓ Frequently Asked Questions
Q1: What is the minimum order quantity (MOQ)?
A: The MOQ is 5 cartons basically, but we will offer you the best MOQ solution according to your specific requirements.
Q2: What is the typical lead time for orders?
A: It usually takes 10-15 days depending on the order volume and customization needs.
Q3: Can your products pass international safety tests?
A: Yes. Our products are certified according to European and American market standards (EN71, ASTM, CE).
Q4: Do you offer sample services?
A: Yes. Samples are available; the initial cost is paid upfront and will be refunded when you place a formal order.
Q5: Do you provide OEM & ODM services?
A: Absolutely. We provide full OEM & ODM services including custom logos, colors, and packaging.
Q6: What are your accepted payment terms?
A: We primarily accept T/T (Telegraphic Transfer) and L/C (Letter of Credit).