Q1: What shipping options are available and what is the delivery time?
A: We offer Express Shipping (DHL/UPS/FedEx/TNT) with a typical delivery of 3-9 days depending on the area. Sea shipment options are also available for bulk orders.
Q2: Do you support product customization or private labeling?
A: Yes, we provide comprehensive customization services including logo printing, color adjustments, custom design, and packaging. Minimum order quantities (MOQ) apply based on the service.
Q3: How do you handle quality issues after purchase?
A: If any quality issues are identified, please contact us within 14 days of receiving the item with photographic evidence. We will provide a specific solution based on the situation.
Q4: Can I order samples before placing a large bulk order?
A: Yes, we can provide 1 piece as a sample. The cost of the sample can be refunded once a confirmed bulk order is placed.
Q5: What are the standard trade terms and loading ports?
A: We support EXW, FOB, CNF, and CIF terms. Our primary loading ports are Shantou and Shenzhen.
Q6: What is the average lead time for production?
A: Small orders (1-5 cartons) are typically sent within 5 days after payment. Larger containers (20GP/40HQ) require approximately 12-14 days.