Q1: What kind of shipping do you offer and what is the delivery time?
A1: We offer Express Shipping (DHL/UPS/FedEx/TNT) which normally takes 3-9 days. Sea shipment options are also available for larger orders.
Q2: Do you support product customization like adding a custom logo?
A2: Yes, we offer customization services including logos, colors, custom design, and specialized packaging. MOQ applies based on the type of customization.
Q3: Can I mix and match different products in one order?
A3: Yes, we support mix and match orders. We can provide a one-stop shopping solution for all your requirements.
Q4: How do you handle quality issues after delivery?
A4: If any quality issues are identified within 14 days of receipt, please provide photos of the issue, and we will provide a suitable solution.
Q5: What are your accepted trade terms?
A5: We support various trade terms including EXW, FOB, CNF, and CIF.
Q6: How long does it take to send out the goods?
A6: For small orders (1-5 cartons), goods are sent within 5 days. For larger bulk orders (20GP/40HQ), it typically takes 12-14 days after payment.