What shipping methods are available and what is the delivery time?
We offer Express Shipping (DHL/UPS/FedEx/TNT) typically taking 3-9 days. Sea shipment options are also available for bulk orders.
Do you support product customization and OEM services?
Yes, we provide customization for logos, colors, designs, and packaging. Note that MOQ requirements vary depending on the specific customization service.
How are quality issues handled after receipt?
If quality issues occur, please contact us within 14 days of receipt with photos. We will evaluate and provide a suitable solution promptly.
What are your standard trade terms?
We support multiple trade terms including EXW, FOB, CNF, and CIF to suit your logistics needs.
Can I request a sample before placing a full order?
Yes, samples are available. The product cost of the sample can be refunded once a formal bulk order is confirmed.
What is the typical lead time for order dispatch?
Small orders (1-5 cartons) are usually sent within 5 days. Larger container orders (20GP/40HQ) typically take 12-14 days after payment.